Frequently Asked Questions

Returns & Refunds

Returns & Refunds: Simple and Hassle-Free

(span color="#404040">We want you to be completely happy with your purchase. The ASHEVILLE Co.™ offers hassle-free returns and refunds on unwashed, unworn, and unused merchandise.*
  • Returns must be received within 30 days of original purchase.
  • The customer is responsible for return shipping fees.
  • The ASHEVILLE Co.™ is not responsible for non-deliverable or lost in transit return packages. 
*Exclusions: sale items, gift cards, seasonal merchandise, perishable goods (such as food items, plant material), and shipping fees.

Return Process:

1. Place merchandise in its original condition (new, unworn, unused, including all tags and labels, packaging & boxing material) securely in its original packaging and include your proof of purchase and order reference number.

2. Mail your return to the address below. Please note, customers are responsible for all return shipping charges. We recommend that you use a trackable method to mail your return.


240 Spaniel Drive

Morrisville, NC 27560

3. After we receive your returned item and inspect its condition, we will process your refund. Refunds will be sent to your original method of payment. Please allow at least fifteen (15) days from our receipt of your item to process your return. Refunds might take 1-2 billing cycles to post to your credit card statement, depending on your bank. 

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please carefully review your order before submitting. Due to our automated fulfillment process, once an order is placed we are not able to change, modify, stop, or cancel an order.

Gift Wrapping

We do not offer gift wrapping services at this time. However, our products are delivered in signature packaging perfectly suited for gift giving just as they arrive.


The ASHEVILLE Co.™ offers free shipping on all orders.

An automated process begins as soon as you place an order. Orders are typically fulfilled and shipped within 2 business days. Please allow an additional 5-7 business days to receive your order. Once shipped tracking will be emailed to the address provided at checkout.
At this time we do not offer any rushed or expedited shipping.


Thank you for your interest. We enjoy partnering with artisans and other small business that offer unique, inspired designs and goods that are complimentary to our mission and vision. Please contact us to share your idea. 

Press & PR

Thank you for your interest! Please contact us and a team member will be back in touch.

We are thrilled to partner with local non-profits four our Good Vibes in the Ville charitable giving. If you are interested in learning more or becoming a selected partner, please contact us and a team member will be back in touch. 

Join our team:

We are always looking for talent in the areas of design, writing, photography, social media, operations, customer service, and order processing and fulfillment. Please send us a note and your resume for consideration. 

Store locations

At present, The ASHEVILLE Co.™ brand is available exclusively online at Join our email list and connect with us on our social media for the latest news from The ASHEVILLE Co.™ to stay informed regarding all news, including future select store locations and retailers.


We are happy to explore wholesale opportunities. Please contact us regarding your interest in The ASHEVILLE CO.™ product line and include details regarding your store.


We love hearing from our customers and fellow Asheville fans! We value all input and take to heart both compliments and critiques. Please write to us and share your thoughts.